All faults to be submitted here:

Welcome to Citrus Telecom On-Line Support / Fault Reporting

This reporting service will allow you to report a fault or submit a request with the minimum of fuss and allow us to respond as quickly as possible. You can report a fault in one of the following ways:
  • For all faults & support issues complete the form below.
  • For P1 Complete Service Outage you may call 0117 916 7961 to have a message sent to an engineer requesting progress update.
Please note: By using the form below to submit a fault, your details will be sent directly to our engineers. They will aim to rectify the problem as soon as possible. The ticketing system will be updated to notify you of progress with your issue.

Fault Priority and Ticket Management

Ticket Details

Company Name:*Contact Name:*Email:*Confirm Email:*
Nature of the ticket?

What is the nature of the problem?
How is the problem affecting your service:
Type the text shown below:*

* Required Field