Citrus Telecommunications
Telecom Facilities Management for Service Providers & Resellers
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Sales: 0345 193 9393
Tickets go direct to engineers
Ticket reference supplied once allocated
Ticket support hours from 9am - 5.30pm weekdays
24/7 Call 0117 916 7961 (complete outages only)
Citrus Telecom fault resolution
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Hello
All faults to be submitted here:
Welcome to Citrus Telecom On-Line Support / Fault Reporting
This reporting service will allow you to report a fault or submit a request with the minimum of fuss and allow us to respond as quickly as possible. You can report a fault in one of the following ways:
For all faults & support issues complete the form below.
For P1 Complete Service Outage you may call 0117 916 7961 to have a message sent to an engineer requesting progress update.
Please note:
By using the form below to submit a fault, your details will be sent directly to our engineers. They will aim to rectify the problem as soon as possible. The ticketing system will be updated to notify you of progress with your issue.
Fault Priority and Ticket Management
Ticket Details
Company Name:*
Contact Name:*
Email:*
Confirm Email:*
Nature of the ticket?
Fault
RFC
Advice
Payment
Other
What is the nature of the problem?
-- Please Select --
Inbound - Specific number
Inbound - All calls
Outbound - Specific destination(s)
Outbound - All calls
Voice Quality
Faulty handset
Unable to register / No service
Other PBX issue
DigiDesk Unavailable / Not Responding
Agent Workplace UI
Digidesk Functionality (Wallboards, Reports, Views, Stats etc)
IP Access / Leased Line / Broadband
Digitalk Partition Access / VPN
Other
How is the problem affecting your service:
P1: Complete Service Outage
P2: Service Degraded
P3: Service at Risk
P4: Request for Assistance or Advice
P5: Non Service-Affecting
Subject:*
Details:*
Type the text shown below:*
* Required Field
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